Our Roadside Assistance Service packages offer our members access to complete vehicle cover and the cover is enjoyed countrywide in Botswana and South Africa.

We have a dedicated fleet of Roadside Assistance Service vehicles that are manned by qualified technicians will come to your rescue 24 hours a day, 7 days a week and 365 days a year.

Roadside Assistance Service cover is designed to give our clients, a total motoring peace of mind and they get to enjoy the following services and benefits:

991 Emergency Helpline

Emergency Assist 991 operates a 24 hour dedicated helpline that clients use to access our roadside assistance services. Call Centre Agents are professionally trained and are at your service 24/7 on our dedicated helpline.

Mechanical Breakdown 

On arrival at the breakdown, our patrol unit will assess the problem and carry out minor repairs that will enable the client to drive to a place of safety. If the vehicle cannot be repaired we will arrange towing to the nearest place of safety or repair.

Towing Services

In the event that our road patrol unit cannot assist on the spot and the vehicle needs to be towed, an Emergency Assist 991 assistance vehicle or an Emergency Assist 991 appointed tow-in contractor will be arranged to tow the vehicle to the nearest repair center.

Vehicle Locksmith

When the keys are locked in the vehicle, a road patrol unit will be dispatched to assist. Where our road patrol unit is unable to open the vehicle, we will arrange for the services of a locksmith. We will not cover the costs of replacement parts.

Flat Tyre

In case of a flat tyre we will change the tyre for free. (Roadside assistance does not provide spare tyres nor do we cover the costs of replacement of a new tyre.)

Flat Battery

Our Team provide free jump-start services in case of flat batteries.  Battery replacement service is available, however, the client is directly charged for the battery cost.

Reciprocal Benefits

As a member of FIA, our cover also extends to other FIA member states. In Southern Africa we have a reciprocity arrangement with AA South Africa. Areas in which Emergency Assist 991 does not have a presence, accredited service providers have been appointed to deliver at standards set and audited by Emergency Assist 991.

Each service provider has signed a service level agreement with us. We have appointed service providers in Gaborone, Molepolole  Mahalapye, Palapye, Serowe, Selibe Phikwe, Francistown, Orapa, Nata, Maun,Kang, Ghanzi, Tsabong, Jwaneng, Kanye, and Lobatse.

ROADSIDE ASSISTANCE MEMBERSHIP CATEGORIES
  Silver Cover Gold Cover Platinum Cover
24 Hours Emergency Helpline √   √  √  
Mechanical Breakdown 
(available for free within a radius of 50 km from our bases)
√    √  √  
Towing Services
(Available for free within a radius of 50 km from our bases)
 √   √   √ 
Vehicle Locksmith  √   √   √ 
Flat Tyre
(Available for free within a radius of 50 km from our bases)
 √   √   √ 
Flat Battery 
(Available for free within a radius of 50 km from our bases)
 √  √   √  
Out-of-Fuel
(Available for free within a radius of 50 km from our bases)
  √   √  
Reciprocal cover in South Africa    √   √ 
Transportation Arrangement
(Limited to a maximum cost of P500.00 per incident at 2 incidents per annum)
  √   √  
Accommodation Arrangement
(This benefit is limited to 2 incidents per annum at P500.00 per annum at P500.00 per incident)
   √  √  
Vehicle Repatriation
(This benefit is limited to P1000.00 per annum)
  √   √  
Long Distance Towing
(Services available for free i.e no extra mileage towing charges)
    √  
PACKAGE PRICE P888/annum P1,080/annum P1,705/annum

Contact Us to Apply for your membership.