The Emergency Assist 991 Call Centre has been in operation for over 13 years servicing clients both corporate and individuals. During this time we have managed to utilise an effective mix of people, processes and technology to deliver a world class service to our valued customers.

Emergency Assist 991 is uniquely placed to provide its clients with a cost effective, flexible and tailored solution for the following reasons:

  • Emergency Assist 991 has a proven track record in service provision in complex environments.
  • We have 13 years of successful operational experience in local markets as well as regional markets specialising in service provision.
  • We use up to date software and hardware.
  • Stringent recruitment and training programs ensuring high quality agents.
  • Benchmarking relationships with call centres in South Africa to ensure continuous improvement in service provision through development of processes