What information is needed when calling the Emergency Assist 991 call centre for Roadside Assistance?
As the driver or owner of a vehicle, it is your responsibility to ensure that your vehicle is roadworthy, and in a good condition. However, it is mechanical, and you could find yourself requiring roadside assistance.
Are you prepared and know what information is needed when calling the Emergency Assist 991 call centre in the case of roadside assistance?
That is why we urge you to save 991 to your emergency contacts on your phone, and save the 2nd image as the header, so that you are prepared when an accident emergency does arise.
When calling the EA991 Emergency Call Centre, there are key aspects to provide the trained call centre agent with relevant information to make better informed decisions, and to dispatch the appropriate assistance that is required.
In a Roadside Assistance situation, try and provide the following:
- Remain calm & speak slowly and clearly
- If an EA991 Member, your Membership number
- The make and model of vehicle
- The diagnosis of the vehicle / problem being experienced
- The location of the vehicle
Please discuss this with your children, friends, and family, and encourage them to save the 991 number, and information as provided herein.
Always be prepared and aim to reduce any breakdowns by having your vehicle regularly services, check your tyres, headlights and do pre-trip inspections when heading out on the road.
In an emergency – CALL 991 – we are open and on standby in 8 locations across Botswana – 24 hours a day!
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