Contact Centre Services

Emergency Assist 991-Contact Centre has been in operation for over 18 years servicing clients both corporate and individuals.

WE TAILOR MAKE OUR SOLUTIONS!

Emergency Assist 991 Contact Centre is uniquely placed to provide its clients with a cost effective, flexible and tailored solutions

WE PROVIDE BOTH INBOUND & OUTBOUND CONTACT CENTRE SERVICES

INBOUND CONTACT CENTRE SERVICES


• Customer complaints handling/problem solving
• Enquiry handling
• Receptionist and switchboard services
• Online medical advice
• Order taking
• Online counselling
• Online medical advice

CONTACT CENTRE HOUSING

We offer the following contact center solutions

IN-HOUSE SOLUTIONS

This is where we house a corporate customers in our premises or operate their call Centre system from our premises.

OUTBOUND

This is when customers manage their workforce, agent scheduling, reporting e.t.c

SYSTEMS SOLUTIONS

The customer is given all operating equipment’s, computers & systems or they can opt to use their own systems.

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